Returns & Exchanges
At Tropical Plants, we want your home to thrive with greenery, which is why we offer a 30-day satisfaction guarantee on all plants and planters. If your plant arrives in poor condition or you are not satisfied with your purchase, we are committed to making it right through a replacement or refund.
Contact Support
Email our plant care team within 30 days of delivery with your order number and a brief description of the issue.
Submit Photos
Include clear photos of the plant and its packaging to help our botanists assess the health and condition of your shipment.
Receive Authorization
Once reviewed, we will send you a return authorization number or confirm your eligibility for a free replacement.
Pack and Ship
For non-living items, securely package the product in its original box and use the provided prepaid shipping label to return it to our nursery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing